Privacy Policy at Valerian Fibres

At Valerian Fibres, I am committed to protecting your privacy. This policy explains how I collect, store, and use your personal data when you shop with me.

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1. What Information I Collect & Why
When you place an order, I collect the following information:

Name & Contact Details – To process your order and communicate with you.
Delivery Address – To ship your order.
Payment Details – Processed securely through Wix.com (I do not store card details).
Email Address – To update you on your order and, if you opt in, to send occasional newsletters about new products or offers.
Phone Number (Optional) – In case of order queries or for delivery purposes.

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2. How Your Data Is Stored & Processed
My business is hosted on Wix.com, which provides my online shop. Your data may be stored securely in:

Wix.com’s data storage & databases (protected by a firewall).
PCI-DSS compliant payment gateways (for secure credit card transactions).
I use MailerLite to manage my newsletter. If you subscribe, your email address is stored securely on MailerLite’s servers. You can unsubscribe at any time by clicking the link in any email.

I never sell or share your personal data with third parties, except when required for legal purposes or to process an order (e.g., delivery carriers).

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3. Your Rights Over Your Data
Under GDPR, you have the right to:

Access the personal data I hold about you.
Request changes if any information is incorrect.
Ask for deletion of your data (unless I am legally required to retain it).
Restrict or object to how I use your data.
To exercise any of these rights, please contact me at valerie@valerianfibres.com.

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4. Policy Updates & Contact
I may update this policy from time to time. Any significant changes will be posted here. Please review it regularly to stay informed.

If you have any concerns about how your data is handled, you can contact me directly or raise a complaint with your local data protection authority.